Qualifying your customers
Qualifying your customers
Our platform quickly assesses whether a Payright Plan is suitable for your customer, but to ensure the best experience, a little bit of qualifying before you start the application goes a long way.
It will:
- Save you time
- Optimise the customer experience
- Reduce those uncomfortable declines
- Allow you to talk to other potential payment methods if Payright is not suitable.
Payright accepts Australian permanent residents & citizens. Here are a few tips of how to pre-qualify customers while discussing payment options, before starting the application process.
Qualifying criteria | Conversation starters |
Valid & current AU photo ID(Drivers licence or Passport) | “Hey Jane, with Payright you can spread the cost over time and the application only takes a few minutes. Have you got your Drivers Licence with you?” |
18 years + | Probably pretty obvious but no one minds a bit of flattery… “To apply for Payright you need to be at least 18, you look close, but just checking you're over 18?" |
Mobile phone & Email Address | “They’ll need some contact details. Just checking you’ve got a mobile and valid email address?” |
Regular income | “Just so you know, Payright leverages responsible lending principles, are you currently working?" |
And sometimes… a credit check or bank statement will be required | “A credit check may be required as part of the application, are you comfortable to proceed?” |
This should help you to get an idea of whether a customer is going to be the right fit for payment plan with Payright, and save you some time if they aren’t.